Welcome back!!! We have had an extraordinary week and have been so pleased to see so many familiar faces again! Thank you for your continued support and also for bearing with us at this still incredibly unusual time! As we expected, there are shortages of some products and some things are just plain not available!! Bedding and compost remain of particular concern at the moment. However we are expecting to have re-stocked the plant area in the run-up to the bank holiday weekend and there should be plenty on offer to entice you!

Can we please remind you of the following important points:

Your safety and the safety of our staff are paramount. The staff all have access to hand sanitisers and protective masks if they choose to wear them.

We still need to limit numbers on the site so if possible come on your own. We realise this may not be your preferred option but it will help us at a difficult time. Children and pets I’m afraid are not encouraged either .

We have a one-way system in place and social distancing is to be observed at all times. If there is a queue we apologise for any delay you may experience and hope that you will still be able to enjoy your time with us. Someone will be available to meet and greet you and point you in the right direction if you are after something in particular.

We are taking payment only by card (but including HTA gift cards and vouchers). No cash please. Contactless payments can now be made up to a value of £45. The key pad for larger amounts will be wiped after each use. Where possible you will be invited to place the items you wish to buy on a table where they can be scanned by the till staff without having to be handled.

Trolleys and baskets are available as usual and all handles are wiped between uses.

We take the responsibility of being in the first wave of businesses that are allowed to be open very seriously, and hope that if, with your co-operation, we can observe all the necessary rules our fellow retailers will be allowed to open soon. Let’s work together, smile whenever we can and be safe shoppers and happy gardeners!

Best wishes from all the Root One team.