Terms & Conditions

Genera l Cond i t i ons : The loya l t y ca rd i s non- t rans fe rab le and mus t be p resen ted a t the t i l l a t t he t ime o f pu rchase . The poi n t s ga ined wi l l t hen be ass igned to your accoun t . Purchases pr io r to ca rd -ho lde r s ta tus wi l l no t acc rue po in ts . Root One canno t be he ld respons ib le f o r unau thor i sed use o f the l oya l t y ca rd , o r fo r l os t o r s to len vouchers . For admin is t ra t i ve reasons , pu rchases in the Ca fe a re exc luded f rom the Garden Cen t re Loya l t y Scheme . However we a re p leased to draw your a t ten t ion to ou r  Cof fee Club Card tha t w i l l a l l ow you to ge t f ree ho t d r i nks . Fo r more in f o rmat ion p lease ask a member o f s ta f f i n the Ca fe . Please no t i f y us as soon as poss ib le i f you change your name, address o r ema i l add ress . These changes can be made by e i the r emai l i ng in fo@roo tone .co .uk o r by send ing a le t t e r . Our respons ib i l i t i es i n respec t o f t he loya l t y scheme a re as se t ou t i n these te rms and cond i t i ons . These te rms and cond i t i ons a re sub jec t to t he laws o f Eng land and Wa les . Col lec t ing Po in ts : 1 . To co l lec t po in ts fo r a pu rchase you mus t p resen t you r l oya l t y card a t the t i l l be fo re you pay. I f you do no t have your l oya l t y ca rd w i th you , you wi l l no t be ab le to c la im you r po in ts . 2 . You wi l l r ece ive 4 po in ts fo r ever y £1 you spend a t t he ma in garden cen t re t i l l . Po in ts a re awarded a f te r any d i scoun ts have been deduc ted f rom your shopp ing , and a re awarded on ly on the f i na l amount you ac tua l l y pay . 3 . I f you have co l lec ted po in ts on a p roduc t tha t you re tu rn , you wi l l need to p resen t your l oya l t y card a t the same t ime so tha t your po in t t a l l y can be ad jus ted accord ing ly . I f you rece ive a c red i t no te fo r re tu rned goods , th i s w i l l no t a f fec t you r po in ts t a l l y . 4 . A Roo t One g i f t voucher wor th £10 w i l l be au tomat i ca l l y genera ted by ou r t i l l sys tem each t i me you have ea rned 1000 po in t s on your accoun t . i . e . spend £250 in orde r to ge t a £10 voucher . Th is can then be redeemed aga ins t fu t u re pu rchases a t the t i l l i n the ga rden cen t re . 5 . The Loya l t y ca rd rema ins the p roper ty o f Roo t One a t a l l t imes , and we reserve the r i gh t to change or a l t e r the te rms and cond i t i ons o f the opera t ion o f the scheme. I f we dec ide to do so , we wi l l seek to le t you know in reasonab le t ime by d i sp lay ing no t i ces in – s to re and on ou r web s i te . 6 . Los t , damaged o r s to len ca rds can be rep laced fo r a sma l l admin is t ra t i on fee o f £10 . 7 . P lease no te , Roo t One g i f t voucher s canno t be used to pu rchase Nat iona l Garden Scheme g i f t vouchers. O the r p roduc ts may a lso be exc luded f rom the loya l t y scheme a t our d i sc re t i on . Where we exc lude o the r p roduc ts f rom the scheme, we wi l l d i sp lay no t i ces i n s to re and on ou r webs i te www. roo t -one .co .uk . Pr ivacy Po l i cy and Da ta Pro tec t ion : Any persona l i n fo rma t ion we ga the r f rom you fo r t he pu rposes o f t he admin is t ra t ion o f the scheme wi l l be he ld secure ly by us in acco rdance w i th Da ta Pro tec t i on law, and wi l l no t passed on to any t h i rd pa r t y . We may seek to con tac t you by ema i l t o keep you i n fo rmed o f any s ign i f i can t changes t o t he scheme, and to a le r t you to any spec ia l o f fe rs wh ich we be l ieve may be o f i n te res t to you . Fo r i ns tance we may dec ide to of f e r cus tomers doub le po in ts one weekend , and we wou ld l i ke to le t you know abou t tha t i f we do . I f you do no t wan t to rece ive these a le r t s p lease ind ica te on t he space p rov ided on your app l i ca t i on fo rm

Opening Hours

Monday-Friday 9am-5pm
Saturday 9am-5pm
Sunday 10am-4pm
Monday-Friday 9am-4pm
Saturday 9am-5pm
Sunday 10am-4pm

Contact Details

High Road
Brightwell-cum-Sotwell
Wallingford
Oxfordshire
OX10 0PT
Telephone:01491 836 277 Email:info@root-one.co.uk